Refund and Return Policy

It is very important to carefully read the rules and cancellation policies of online classes before beginning your class.

1. The student should access zoom classroom at least 2 days before their first class in order to learn how to work within the system. Make sure to have the platform connected 10 minutes before your class.
2. It is the student’s responsibility to make sure they have the necessary technical requirements and internet connection before class begins.  If you need technical assistance you can make an appointment with Matthew Lock during his office hours.  Any technical difficulties during the class that are the responsibility of the student cannot be reimbursed if class time is lost.
3. Double check that you have a stable internet connection BEFORE your class starts. Take into consideration that if other people in your home or office are downloading files, watching videos or playing games on the internet, etc, it could interrupt your internet connection and class.
4. Students must be on time for the videoconference; we will not make up class time due to late arrivals. Check your course schedule.
5. Please keep in mind that the Student Panel operates off Mexican time; therefore, hours are the same throughout the year and there is no seasonal change of schedule.  The student is responsible for reviewing if the seasonal schedules have changed in their region.  If the student misses class due to a misunderstanding of the time table in their region, we will not make up classes for the time lost. Check/Change your Time Zone in your Student Panel.
6. It is strongly recommended that students actively participate in each class.

If you have a disability that could affect your performance in this class or that requires additional accommodation, please contact Teacher Matt English Online before your class starts so we can make the appropriate arrangements.

7. Students must demonstrate appropriate social behaviors in class; the appropriateness of their behavior is determined by the teacher.  For example, talking on the phone during class or to a person outside of the class could lead to being disconnected from the class.
8. In the event your current teacher is not available to facilitate class (due to sickness or a last-minute emergency), Teacher Matt English Online will cancel the class, you can either choose to reschedule or a full refund.